Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are a sustainable fashion brand and we don’t want to contribute to mass production, therefore we do not accept returns due to wrong size, color or style choice. Only faulty items can be returned. We provide you with photos which are true to real life and an extensive size guide, to make sure you buy exactly the items you want in the right size. If you have any questions about an item, feel free to contact us at: firstname.lastname@example.org
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Eligible reasons for returns
- I received the wrong item
- Item is faulty; It has a hole, it has a mark which can't be washed off, missing details like belt or buttons.
To complete your return, we require a receipt or proof of purchase.
Non-eligible reasons for returns
- Wrong size
- Didn't like the item
- Wanted another color
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale items will be refunded at the price you bought the item.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at: email@example.com and send your item to the address on your shipping label.
To return your product, you should mail your product to the address on your shipping label.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.